CREATIVE SERVICES

Our graphic arts team has the creativity and cutting-edge skill sets needed to produce stellar quality product using the latest computer art technology. With over 40 professional graphic artists working three shifts, we provide our clients with the fastest complete design service in the industry, in both print and multimedia formats. Additionally, we offer complete personalized product development.

Using state-of-the-art graphic software and hardware in both Macintosh and Windows platforms, our design staff possesses the unique combination of knowing what will be appealing to the customer while meeting postal regulations for maximum cost-effective delivery.

PRINT SHOP & PRE-PRESS

Our "one-stop-shop" approach includes an internal Print Shop that produces approximately half of the forms and envelopes used in our mail and marketing programs.

We provide our clients with excellence and the highest quality on every print project. Our skilled press operators are known for their skill and precision and our Heidelberg offset presses are known for their speed and brilliant imagery. Our Halm Jet presses print up to 1,000 envelopes per minute - a pace that would print enough envelopes to circle the world three times every year!

Print Shop Equipment:
1 Heidelberg Speedmaster 74, 4 Color Press
1 Halm Jet 2 Color Press
1 Halm Jet 2 Color Super Jet Perfecting Press
2 Polar 115 Cutter
3 AB Dick 9810 Duplicator w/ 2 T-S1
1 Ryobi 975 Duplicator

Pre-Press Equipment:
1 CreoScitex Trendsetter 3230 Computer to Plate
1 CreoScitex Brisque Ripping System w/preps
1 Lasermaster 4/C Plotter
1 Linotype-Hell “Opal” Scanner
1 DocuColor 12 Laser Printer with Imation Matchprint Server

LASER OPERATIONS

Our Laser Operations department makes our highly individualized, one-to-one marketing pieces come to life by combining database information with variable images and text. Our four-color variable printing is dynamic and powerful. It highlights our focus on matched personalization, where both letter and envelope are address-matched with complete reliability.

As an industry leader, RME/DME keeps a keen business eye on the latest advancements in the printing and marketing industries. To that end, our strong, strategic relationship with Xerox resulted in a unique opportunity that allowed us to become the first company in the Southeast to receive the new Xerox DocuColor iGen3 Digital Production Printers.

Today, the addition of four Xerox iGen3 printers makes our variable printing even more powerful. Individual pictures, text, headlines, and color schemes can all be rotated “on the fly.” When these elements are tied in to database demographic information, the variable results make each piece of a print job unique to the recipient.

Our ability to handle a variety of paper stocks, sizes and formats and simplex and duplex laser in either black or highlight color, combined with both speed and accuracy, makes us untouchable in the industry. We have the capabilities of imaging sheets as small as 7x10 and as large as 14x20 with an inkjet technology that handles 600 DPI.

Laser and Computer Equipment:
4 Xerox DocuColor iGen3 Digital Production Press
2 Xeikon 5000 Digital Production Press
3 Xerox 4180 NPS Laser Printers; Sheet Fed, 600dpi, 180pg/min.
2 Xerox 4635 Laser Printers; Sheet Fed, 600dpi, 135pg/min.
4 Kodak Digimaster Laser Printers; Sheet Fed, 600dpi, 150pg/min.
3 Kodak Digimaster 9110 Laser Printer with Booklet maker, Sheet fed, 600dpi, 110pg/min.
4 Xerox 4220 Laser Printers
2 IBM 6400 Impact Printers
1 Xerox Nuvera 144 Digital Production Laser

VARIABLE PROGRAMMING

The Variable Programming Department is where nearly every aspect of the Creative, Database, and Laser Departments come together. Our programmers create complex systems using highly sophisticated software to take every aspect of specific customer databases and assign values to them in either graphic or textual formats. These values coincide with every recipient on a client’s mailing list. This complex data is applied to our print pieces thus creating truly personal and unique messages tailored to every individual.

RME/DME achieves stellar results by utilizing the latest in variable programming and printing technology with XMPie and the Xerox DocuColor iGen3 Digital Production Press.

LETTERSHOP

DME can produce millions of finished mail pieces in a single day. match mailings, inserting, ink jet addressing, gluing, folding, live stamping and tabbing are done in our Lettershop, and verified on-site by an in-house branch of the U.S. Postal Service.

Lettershop Equipment:
7 Flow Master High Capacity High Speed Inserters
6 Bell and Howell 6 Station Inserters
1 Flow Master 9x12 High Capacity High Speed Inserter
4 Sure Feed Match Systems
2 Secap Jet 1 600 dpi Ink Jet
1 FL 76 Cutter
1 Duplo Booklet Maker
1 Polar Cutter
7 MBO Folders with Right Angles and Gate Fold
1 Challenge Cutter
1 Baum Folder
3 Titan Airprint Hot Glue Systems
1 Titan Cold Glue System
4 Buskro 600dpi Ink Jet
2 Buskro Ink Jets with 2 Color Heads
1 Rena Direct Address Machine DA610
4 Buskro Tabbers
1 MCS Tabber
1 Kirk Rudy Tabber

POSTAL RELATIONS

Since RME/DME usually produces over 1 million letters per day, we have established and maintained an excellent relationship with the United States Post Office. So much so that we operate a postal hub on-site with assigned postal employees. This results in Postal Verification taking place before the mail leaves our back door. This enables us to react very quickly and solve potential issues in a timely manner. Having postal employees on site every day has proven to be a tremendous benefit. While others are leaving voice-mails attempting to receive answers to important questions, we can secure the information we need immediately, thus avoiding unnecessary delays.

Over the years, we have worked closely with the USPS to obtain complete compatibility for our unique, inventive Express envelope designs to mail at 1st class and Standard postage rates. This ensures a timely delivery with maximum response at the best possible postage rates.

DATABASE MANAGEMENT

Our goal is to drill down to identify the most likely candidates or prospective customers for our clients. To get that kind of comprehensive response list, we often mine data from more then one source. RME/DME has developed strategic alliances with nearly every list company in the United States.

Our Data Processing Department offers list procurement services as well as address correction and hygiene services. We utilize both BCC and First Logic software, among the most up to date in the industry.

We specialize in:

• Address Correction
• Zip + 4 Encoding
• Carrier Routing
• Bar Coding
• Automation of Mail
• Postage Optimization
• Merge/Purge
• Geo-coding
• Database Segmentation
• Licensed suppliers of FAST COA – performed in-house

TELEPHONY SERVICES

Our Telephony Services are headquartered in our exclusive Customer Interaction Center (CIC). The Center is designed to handle automated and operator-controlled calls, both inbound and outbound. The CIC has the ability to record and program both voice broadcast and incoming IVR calls. It also employs a full complement of Customer Service Representatives (CSRs) to handle live phone calls in an efficient, pleasing and friendly manner.

Because we recognize that the quality of the people on our phones is an important part of any telephony program, our customer service operators attend rigorous training and are screened and supervised on a continual basis. They also work in a professional, relaxed environment that is conducive to quality customer interaction.

Over 150 trained CSR's take care of the inbound/outbound calls for all of our customer acquisition and retention programs. Our Call Center receives an average of 1500 inbound calls daily, and can process up to 5000 calls per hour. Additionally, our automated predictive dialer operates 6 days a week, and makes an average of 100,000 calls per day. We have the capacity to send up to 80,000 automated messages per hour.

WEB OPERATION CENTER (WOC)

The WOC serves in conjunction with DME’s Production Operations and Call Center Operations to offer our clients full-service, web-based solutions to meet all marketing needs.

Network Infrastructure
The Web Operation Center maintains a private high-speed network, which is connected to the Internet through multiple national providers providing the redundancy required for reliable service. All connections to the outside world are provided over a fiber Synchronous Optical Network or "SONET ring."

Web Hosting & Network Connectivity
The WOC provides hosting and managed hosting services on both the NT and Linux platforms. Access to clients' websites is provided either by Microsoft® FrontPage® extensions or through ftp access. The WOC's datacenter features redundant connections to the internet, daily tape backups, battery backup and generators in the event of power loss.

All web hosting comes with full statistics for tracking purposes. For websites that make use of a database back end, the WOC provides access to both SQL and MYSQL databases and are well versed in integrating back end data to the information that’s shown online. The WOC can also fulfill any internet needs for connectivity. They provide a full range of connectivity from a simple dial up modem account to high-speed T1 access along with full managed and unmanaged email hosting.